Sales Policy

Sales policy

We thank you for your reservation. Please take note to our sales policy:

  • Check-in time is after 14:00 PM on arrival day
  • Check-out time is before 10 AM on departure day
  • Note that children aged 0 -3 years old are staying for free
  • Note that children aged 3-18 years old are charged 50 €.
  • To consider the reservation valid, we will send a proforma invoice to customer’s email and claim a 30% advance payment. The rest of the amount can be paid at check-in or up to 3 days before arrival. The customer can also pay full amount in advance.
  • For any question, modify or cancel the reservation you need to write to us by e-mail:

Cancellation policy

Please keep in mind that no fee will be charged when cancellation or modification of the reservation is made up to 7 days prior to the arrival date. Please note however, after that time, in the case of cancellation between 6-3 days before arrival, the Hotel Osma will charge an advance payment (30% of the amount of the accommodation), in the case of cancellation between 2-1 days before arrival, the hotel will charge 50% of the amount of the accommodation, in the case of cancellation 0 day or case of no-show, the hotel will charge 100% of the total price of the accommodation.